Refund policy

Big Brads Cards Return & Refund Policy
Effective September 30, 2026. This policy applies to orders placed after publication.

Returns for accessories and other merchandise

You may request a return of eligible non-card merchandise within 14 calendar days of delivery. This includes binders, sleeves, card pages, display cases, plush toys, and other accessories unless clearly marked final sale before purchase. Items must be unused, unwashed, complete, and in their original packaging with any tags. Proof of purchase is required.

Trading cards and sealed products: final sale

Individual trading cards, graded cards, booster packs, booster boxes, tins, collection boxes, and other products containing trading cards are final sale for change-of-mind returns, including unopened products. This includes English, Japanese, and Chinese products. Opened, altered, or tampered-with products cannot be returned for change of mind. We do not issue refunds because of pack pulls, changes in market value, or dissatisfaction with a language, edition, grade, or condition accurately disclosed in the listing.

Final sale does not exclude help with goods that arrive damaged, defective, incorrect, counterfeit, or materially different from the description, or any rights required by law.

Damaged, defective, or incorrect orders

Please inspect your delivery and email us as soon as you discover an issue, preferably within 7 days of delivery. Include your order number, a description, and photos of the item, shipping box, and packaging where available. Keep all packaging while we investigate. If a product advertised as sealed arrives with a broken or suspicious seal, please contact us before opening it further.

For a confirmed problem, we will arrange an appropriate replacement, repair, or refund. If we require a return because of our error, transit damage, a defect, or a material listing mismatch, we cover the necessary return shipping. Any applicable refund includes the affected item's purchase price, associated taxes, and applicable original shipping charges. The 7-day reporting request does not limit statutory rights or remedies for problems discovered later.

How to request a return

Email bigbradscards@gmail.com with your order number and reason for the return. Please wait for written approval and the correct return address before mailing anything. Some items ship from partner suppliers, and the return address may differ from the address on your parcel. Do not send products directly to a supplier without our instructions. Send approved change-of-mind returns within 7 days of approval, with tracking, securely packaged.

Return shipping and fees

For eligible change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable unless the return concerns a confirmed problem described above or a refund is required by law. We do not charge a restocking fee. These conditions do not apply where consumer law requires a different result.

Refunds and exchanges

We will notify you after inspecting a returned item. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund. For an exchange, contact us first; replacements depend on availability. If a confirmed issue cannot be resolved with an available replacement, we will provide an appropriate refund.

Order cancellations and missing deliveries

Contact us promptly if you need to cancel. We will try to cancel orders before fulfillment or dispatch, including fulfillment by a partner supplier, but cannot guarantee a cancellation once processing has progressed. Accepted cancellations are refunded without a cancellation fee. After shipment, the applicable return terms apply. For an order that has not arrived, email us so we can investigate with the carrier and arrange a replacement or refund where appropriate.

Your consumer rights

This policy does not reduce rights or remedies required by applicable consumer law. Any mandatory cancellation period, return right, or remedy takes precedence over our final-sale terms, time limits, and shipping conditions.

For all return and refund questions, contact bigbradscards@gmail.com.