Shipping policy

Big Brads Cards Shipping Policy
Effective September 30, 2026.

Order processing

Orders are prepared after payment is confirmed. In-stock items shipped directly by Big Brads Cards are normally prepared for dispatch by the next business day, unless a different timeframe is shown before purchase. Items fulfilled by partner suppliers, imported items, and preorders may have different processing times. Business days are Monday through Friday, excluding holidays. Processing time is separate from carrier transit time unless the delivery estimate expressly includes both.

Shipping rates and destinations

Available destinations, shipping methods, and charges are shown at checkout after you enter your delivery address. Rates depend on the items, fulfillment location, destination, package size, and selected service. Free shipping applies only when displayed at checkout or included in a clearly stated promotion. The shipping total shown before payment covers the delivery options selected for your order. Not every product can ship to every destination.

Delivery estimates

Use the estimated delivery date or transit window displayed for your product and selected checkout shipping method. Delivery times vary by supplier, carrier, and destination; there is no single delivery timeframe for every item. Estimates are not guaranteed arrival dates unless a guaranteed service is expressly offered. Supplier processing, carrier disruptions, weather, holidays, and customs can cause delays. A faster shipping method generally changes transit time after dispatch, not the item's processing time.

If we cannot ship within a timeframe stated before purchase, we will contact you with a revised estimate and the option to agree to the delay or cancel the affected unshipped items for a full refund. We will obtain any consent required by applicable law and issue a prompt refund when a required consent is not received.

Supplier and split shipments

Some products are sent directly by partner suppliers and may ship from a different location or country. An order containing items from multiple locations may arrive in separate packages on different dates, with separate tracking numbers. Receiving one package does not mean the rest of your order is missing. Check your order details and shipment emails for the items included in each package. Supplier-fulfilled or imported items can take longer than items dispatched directly by our store.

Tracking your order

We send shipment confirmation and available tracking information to the email address provided at checkout as each shipment is fulfilled. A shipping label may be created before a package is collected, and tracking may not update until the carrier scans it. Please contact us with your order number if tracking has not progressed or a delivery estimate has passed.

Preorders

Preorders, when offered, are identified in the product listing with an expected availability or shipment timeframe. Release dates and supplier availability can change. If you need an in-stock item sooner, place it in a separate order from preorder items. We will notify you of shipment delays and provide cancellation or refund options as required by law.

Delivery addresses

Please verify your address, apartment or unit number, and contact email before payment. Email us immediately if you notice an error. We will try to correct it before dispatch, but changes may not be possible once a store or supplier has shipped the package. If a parcel is returned because of an incorrect or incomplete address, we will contact you about redelivery or available refund options. Any additional redelivery charge will be explained and agreed before reshipping.

Delayed, lost, or damaged packages

For a delayed or missing delivery, email us with your order number so we can investigate with the supplier or carrier. If tracking says delivered but you cannot find the package, check the delivery location, household members, building staff, and any carrier delivery photo, then contact us promptly. A delivered scan does not prevent us from reviewing your claim. If an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.

Please inspect deliveries and report damaged, defective, incorrect, or materially misdescribed items as soon as possible, preferably within 7 days. Keep the packaging and include photos where available. If an item sold as sealed arrives with a broken or suspicious seal, contact us before opening it further. Reporting promptly helps us investigate and does not limit statutory rights. Resolutions follow our Return & Refund Policy.

International orders

International shipping is available only where offered for the specific order at checkout. Customs clearance may add time. Duties, import taxes, and customs or brokerage charges may be payable to local authorities or the carrier unless expressly collected or included at checkout. We will not misdeclare shipment values or mark commercial purchases as gifts. Applicable consumer rights take precedence over this policy.